It takes years to build a brand, yet only one bad experience for a customer to break it. It has been said that bad reviews travel faster than good ones. This is fact. With today’s technologies, bad reviews travel faster than ever. With Rating sites like Yelp, Merchant Circle, Google Places and individual Blogging sites it is important to continuously monitor and track how your customers feel about your brand, products and services. We are your around the clock protection, continuously notifying you of any negative media and countering that negative media with the many positive responses you’ve received via written letters, cards or e-mails.